MANAGED
IT SERVICES
Your technology, expertly managed. From proactive monitoring and helpdesk to fully outsourced IT operations, Grizzly X keeps your infrastructure running so you can focus on your business.
SERVICE PACKAGES
Proactive Monitoring
24/7 infrastructure monitoring for servers, networking, and endpoints. Automated alerting, incident triage, and escalation before your users notice an issue.
IT Helpdesk & Support
Tiered helpdesk with named engineers. Phone, email, and remote support. Response times agreed to your requirements — no ticket queues, no anonymous support lines.
Patch Management
Automated OS, firmware, and application patching across your estate. Tested patch schedules and rollback procedures to keep your systems current and stable.
Managed Backup
Daily backup verification, restore testing, and offsite/cloud replication. Recovery objectives defined, tested, and documented — not assumed.
Network Operations
Fully managed network operations including configuration management, capacity planning, change control, and performance optimisation of your entire network estate.
Virtual CIO
Strategic IT advisory for businesses without a full-time CIO. Technology roadmapping, budget planning, vendor management, and board-level reporting.
YOUR TEAM,
EXTENDED.
We work alongside your business, not behind a ticket queue. A dedicated engineer understands your environment, your priorities, and the technology you rely on — and keeps it running.
Get a Managed IT QuoteWhat's Included
- Named account engineer with full knowledge of your environment
- Monthly service reporting with infrastructure health, incidents, and trends
- Contractual response times with escalation paths and out-of-hours coverage
- Quarterly technology reviews and forward-looking capacity planning