Privacy Policy
Last Updated: April 30, 2026
At Grizzly X Ltd., we value your privacy. This Privacy Policy describes how Grizzly X Ltd. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from grizzlyx.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Collection and Use of Personal Information
We collect personal information to provide our services and communicate with you:
- Order Fulfillment: We collect your name, email, phone number, delivery address, and payment details to process transactions.
- Customer Support: We collect information you provide when contacting us to resolve questions or complaints.
- User Account Information: Including your username, password, and other information used for account security purposes.
- Website Usage: We automatically collect technical data such as IP addresses, device identifiers, and browsing activity to improve our website performance.
Marketing & Advertising
We may use your personal information for marketing and promotional purposes for our products or services, such as promotional communications by text message, email, or postal mail.
This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
You may opt out of any future contacts from us at any time via email at privacy@grizzlyx.ca, by phone at the number given on our website, or by writing to the mailing address listed at the bottom of this page or on the contact page of our website.
Digital Technologies and Cookies
We use cookies, web beacons, and similar technologies to facilitate website navigation and understand user activity. We use cookies to power and improve our Site and our Services.
We group cookies into three categories. You control the last two through our cookie banner or by clicking Cookie Preferences in the page footer at any time:
- Necessary (always on): Required for the site to function — page navigation, form submission, basic security. These do not track you across sites.
- Analytical (your choice): Helps us see which pages are popular and how visitors move through the site (Google Analytics). All data is aggregated and never sold. Defaults to off until you accept or after a short period of continued use on the site.
- Marketing (off unless you turn it on): Lets us show you more relevant ads on other sites and measure ad performance. We will not turn these on unless you explicitly opt in via the cookie banner.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services to work incorrectly. Blocking cookies in the browser may not completely prevent how we share information with third parties such as our advertising partners — using our cookie banner is the most reliable way to limit non-essential tracking.
Withdrawing consent. You can change or withdraw your consent at any time by clicking Cookie Preferences in the page footer. Withdrawing consent disables the corresponding cookies on subsequent page loads.
- Analytics: We use third-party tools like Google Analytics to evaluate website engagement.
Third-Party Marketing and Advertisements
We partner with third-party marketing companies to enhance your experience:
- Targeted Advertisements: We use third-party marketing companies that may use your personal information to provide you with targeted advertisements and personalized offers.
- Marketing Preferences: These companies are only allowed to use your information in accordance with your marketing preferences.
- Data Security: All marketing partners are strictly required to keep your information secure at all times.
- Interest-Based Advertising: These third parties may use cookies or beacons to measure the effectiveness of ad campaigns and deliver content relevant to your interests.
Service Providers and Legal Disclosures
Outside of marketing, we share data for essential business operations:
- Operational Service Providers: We transfer information to vendors for hosting, delivery, and payment processing.
- Legal Compliance: We may disclose information if required by law, such as responding to a search warrant or valid government request.
Your Choices and Privacy Rights
- Withdrawal of Consent: You may withdraw your consent for personal information collection or marketing at any time.
- Access and Correction: You have the right to request access to the personal information we hold and to correct any inaccuracies.
- Opting Out: You can opt out of commercial electronic messages by following the "unsubscribe" instructions in our emails.
Data Security and Retention
Grizzly X takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access. We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Please be aware that no security measures are perfect or impenetrable. We cannot guarantee "perfect security."
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
Contact Us
If you have questions about our privacy practices or wish to update your marketing preferences, please contact our Privacy Officer:
Grizzly X Ltd.
Email: privacy@grizzlyx.ca
Phone: 1-888-401-8016
Mailing Address:
375 University Avenue, Suite 3304
Toronto, ON M5G 2J5
Canada